What Time is the Check-in / Check-out?
Check-in is from 16:00 and check-out is before 11:00. Check-in is contactless: closer to your arrival, we'll email or WhatsApp you full details on accessing the property (door code, wifi, directions). We're always just a message away if you need anything.
How do I pay my balance?
Your balance is due before arrival, according to your reservation's cancellation policy. For direct bookings (via our website, phone, or email) a minimum 30% deposit is required to confirm, with the remainder due nearer arrival. You can pay by Saferpay payment link, bank transfer, or cash. In a few cases, paying the balance on arrival may be possible - please check with us directly.
Are linen and towels provided at my vacation home?
Yes - bed linen, bath towels, pool/beach towels, and face towels are all included for every stay.
Does every bedroom have a TV?
We do not guarantee TVs in the bedrooms.
What if I leave an item behind in the vacation home I stayed in?
We are not responsible for any items left behind in a vacation home. We will attempt to locate items reported as left behind and, if found, return them to you for a fee of a standard shipping to your home. Items not claimed within 10 days will be donated to a local charity.
What amenities are standard to My Exclusive vacation homes?
The following amenities are standard to all homes unless specifically noted in the description: Bed and bath linens (all stays, not just longer ones), Pillows & Blankets, Coffee maker, Toaster or Toaster Oven, Dishes, Utensils & Cookware, Microwave, Iron & Ironing Board, Telephone, TV, Air Conditioning, Washer, Outdoor Furniture, Outdoor Shower, BBQ Grill (gas or charcoal), and others.
How do I get information on the area?
You can find information about the area on our website. You can also contact us by email or WhatsApp for recommendations, and you'll find an information folder in the property.
How do i cancel a booking?
If you booked through Airbnb, Booking.com, or another portal, cancellations must be made directly through that platform. If you booked directly with us, contact us by email or WhatsApp - your refund follows the cancellation policy shown on your booking confirmation.
What currency do I pay in?
For now, we only accept payments in Euros. Use the following link to check the rate to your currency http://www.xe.com
How do we go about making a complaint about our booking?
In the rare event that you need to make a complaint regarding a booking, please contact us by email or WhatsApp. We take complaints very seriously, so if something is wrong with your vacation please do not hesitate to contact us.
Can we pay using several credit cards?
Yes, you can pay using several major credit cards via our Saferpay payment link.
Why do i pay only a down payment online?
We are all about helping our customers. By collecting only a percentage of the booking we give people the opportunity to book their vacation in advance and the time to save enough money for their vacation.
I have paid a damage deposit, when do I get it back?
If there's no damage, we cancel the pre-authorization shortly after checkout, once we've confirmed everything is in order - this releases the hold on your card. Nothing is charged or needs to be refunded.
Do you offer airport transfers?
We can arrange a taxi for you with local companies who know exactly where our villas are located (which can otherwise be tricky to find). The fare is paid directly to the driver/taxi company, not to us - just let us know your flight details and number of guests and we'll arrange it.
Can I get an early check-in or late check-out?
Both are always subject to availability, and we can't confirm either until within 24 hours of your arrival or departure. If you'd like to guarantee extra time in the property, you're welcome to book an additional night instead.
Are pets allowed?
Pet policy varies by property - please check with us for your specific villa. Where pets are allowed, small dogs are usually accepted.
Is Air Conditioning and Heating included?
Yes, air conditioning and heating are fully included in your stay at no extra charge. To support energy conservation and local eco-friendly practices, we kindly ask guests to turn off units when leaving the property or keeping doors and windows open.
What starter supplies are provided in the kitchen and bathrooms?
We provide a starter supply kit to get you settled on your first day, including toilet paper, hand soap, dishwashing detergent, sponge, and initial coffee/tea supplies, sugar, water. As these are self-catering homes, guests should purchase additional consumables for longer stays.
Is mid-stay cleaning or linen changing provided?
Your property is professionally cleaned before arrival with full sets of fresh linens and towels. For stays longer than 10 nights, a complimentary mid-stay clean with fresh linen and towel changes is included once per week. Additional cleanings are available upon request for a fee.
Is the kitchen fully equipped for cooking?
Yes, our kitchens come stocked with standard cooking essentials including pots, pans, cookware, dishes, cutlery, glasses, microwave, coffee maker, toaster, and refrigerator.
Is high-speed Wi-Fi provided and suitable for remote work?
Yes, high-speed Wi-Fi is provided free of charge across all properties. Full network name and password details will be sent with your pre-arrival check-in information.
Is smoking allowed in the property?
Smoking is strictly prohibited inside the home. Guests are welcome to smoke outdoors on terraces or gardens, provided ashtrays are used.
What are the quiet hours for the property?
We ask all guests to respect local residential community standards by keeping noise levels down during official quiet hours, typically between 23:00 and 07:00.
What electrical plug adapters do I need?
Our properties use standard Type G electrical outlets (3-pin British style, 230V). We recommend bringing international adapters if your devices use standard European 2-pin plugs.
Do I need to clean the property before checking out?
Professional end-of-stay cleaning is included in your booking. However, we kindly ask guests to leave the property in a tidy condition, wash used dishes or load the dishwasher, and dispose of all household trash in the outdoor bins before departure.
What should I do if something breaks or stops working during my stay?
If you encounter any maintenance issues or broken items, please report them to us immediately via WhatsApp or email. Our technical team will resolve the issue as quickly as possible so you can enjoy the rest of your stay.
Can I bring unregistered day visitors or extra overnight guests?
The maximum occupancy of the property is strictly limited to the number of guests registered on your booking confirmation due to insurance and safety regulations. Unregistered overnight guests are not permitted without prior authorization.
Is the tap water safe to drink?
Tap water is for washing and cooking, but we recommend purchasing bottled water for drinking, hot beverages, and ice cubes.
What do I do with household trash during my stay?
Guests are responsible for taking out household rubbish during their stay. Public municipal bins (green for general waste, blue for recycling) are located close to the property along the street.
What happens if I lose a set of keys or lock myself out?
Please contact us immediately via WhatsApp if you lose your keys or get locked out. Depending on the property and time of day, a call-out fee or key replacement fee may apply.
What is a Damage deposit?
For direct bookings and most portal bookings, we place a pre-authorization hold on your card at check-in to cover any potential breakages or damages during your stay - no money is actually taken, it's a hold, not a charge. For Airbnb bookings, we don't take a damage deposit.
Do you provide baby cots, high chairs, or extra beds?
[a]Yes - baby cots and high chairs are provided free of charge, and we can also provide extra foldable beds. Just let us know in advance so we can have it ready for your arrival.More than 1 baby cot and high chairs can be provided but it is in accordance to the square meters of the property. For example a 120 square meter property might be able to add up to 2 baby cots and high chairs[/a]
request early check in
Early check-in is subject to availability on the day of your arrival. We will do our best to have the villa ready for you as early as possible; however, we can only confirm early check-in once the property has been prepared and inspected. As soon as the villa is ready on your arrival day, we will send you a message here to let you know that you may proceed with check-in.
Request for Late check out
[a]Late check-out is subject to availability and can only be confirmed on the morning of your departure, once we have confirmed whether the villa is reserved for arriving guests that day.If there is no arrival scheduled, you may remain in the villa until 2:00 PM free of charge. A later check-out may also be available for an additional fee of €70.
If you would like to guarantee a late check-out in advance, an additional night's stay must be booked.[/a]